Authentication

Authentication

Authentication

Project

Project

Project

eBay

eBay

Sep 2023

Sep 2023

Overview

Overview

Overview

Sign-in during checkout lacked personalization, and the 2FA flow on native felt inconsistent and untrustworthy. I led a cross-platform redesign that introduced remembered sign-in logic, fallback options, and scalable 2FA patterns — including auth app support for business sellers.

Sign-in during checkout lacked personalization, and the 2FA flow on native felt inconsistent and untrustworthy. I led a cross-platform redesign that introduced remembered sign-in logic, fallback options, and scalable 2FA patterns — including auth app support for business sellers.

Role

Role

Role

UX Design Lead

UX Design Lead

Impact

Impact

Impact

↑ Sign-ins at check-out
↑ Account security
↓ Account recovery attempts

↑ Sign-ins at check-out
↑ Account security
↓ Account recovery attempts