Role
Role
Role
Product Design Lead
Product Design Lead
Overview
Overview
Overview
Sign-in during checkout lacked personalization, and 2-step verification on native felt inconsistent and untrustworthy. I led a cross-platform redesign that introduced remembered sign-in logic, fallback options, and scalable 2FA patterns — including support for an auth app.
Sign-in during checkout lacked personalization, and 2-step verification on native felt inconsistent and untrustworthy. I led a cross-platform redesign that introduced remembered sign-in logic, fallback options, and scalable 2FA patterns — including support for an auth app.
Impact
Impact
Impact
↑ Sign-ins at check-out
↑ Account security
↓ Account recovery attempts
↑ Sign-ins at check-out
↑ Account security
↓ Account recovery attempts
Project
Project
Project
eBay
eBay
Sep 2023
Sep 2023