Project
Project
Project
eBay
eBay
Sep 2023
Sep 2023
Overview
Overview
Overview
Sign-in during checkout lacked personalization, and the 2FA flow on native felt inconsistent and untrustworthy. I led a cross-platform redesign that introduced remembered sign-in logic, fallback options, and scalable 2FA patterns — including auth app support for business sellers.
Sign-in during checkout lacked personalization, and the 2FA flow on native felt inconsistent and untrustworthy. I led a cross-platform redesign that introduced remembered sign-in logic, fallback options, and scalable 2FA patterns — including auth app support for business sellers.
Role
Role
Role
UX Design Lead
UX Design Lead
Impact
Impact
Impact
↑ Sign-ins at check-out
↑ Account security
↓ Account recovery attempts
↑ Sign-ins at check-out
↑ Account security
↓ Account recovery attempts